Frequently Asked Questions
Everything you need to know about your drone purchase and flight operations.
What is your shipping policy for high-value drone equipment?
We offer insured ground and expedited shipping options within the United States. All orders over $500 require a signature upon delivery to ensure your equipment arrives safely.
Do you offer technical support for enterprise drone setups?
Yes, our team of FAA-certified pilots provides technical assistance and setup guidance for all drones purchased through Florida Drone Supply, specifically focusing on DJI Enterprise and Autel platforms.
What is your return policy on opened electronics?
Unopened items can be returned within 15 days of purchase. Once a drone has been activated or flown, it cannot be returned unless a manufacturer defect is present, as per industry safety standards.
Do you provide repair services for crashed drones?
We are an authorized repair center. You can submit a repair request through our website, and our technicians will provide a diagnostic quote before performing any necessary work.
Are the drones sold on your site covered by a warranty?
All new products come with a full manufacturer's warranty. We also offer extended protection plans like DJI Care Refresh to cover accidental damage and flyaways.
Do you offer bulk pricing for government or educational institutions?
Absolutely. We provide specialized quotes and tax-exempt purchasing options for emergency services, law enforcement, and educational programs. Please contact our sales team for a custom quote.